Air Conditioner Remote Control Replacement

FAQs

1. How do I pay for an order?

To pay for your order on REMOTECONTROLBUY, follow the steps below:
A)   Select the item and click the "Buy Now" button
B)   Choose “Paypal” payment method on the checkout page

2. How does REMOTECONTROLBUY protect my payments?

Pay securely with your credit card without exposing your details.
3. How do I track my order?

After the we ship your order, a tracking number will appear. You can track your order on shipping company's website with the tracking number provided. 

Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please contact us for more information.

4. How are shipping costs calculated?
Free shipping to the world.
If you want Fast shipping way like DHL, extra payment is needed.

5. Remote doesn't work, what can I do?

• Batteries are not working and not installed correctly
• Try rolling the batteries inside the battery compartment. This sometimes works as the springs are not making a good connection to the batteries.
• Remote may not be compatible with your equipment. Most likely if you purchased it from us, it is compatible.
•  Your Air Conditioner Unit's Infra-red receiving diode has gone bad. This is usually the case with older Air Conditioner.
• Your remote is broke. This could be possible if the shipping company was not careful enough when shipping it. We always test the remotes and make sure they are working before they leave our facility.
Please contact us, we can resend you a new one or refund you per your request.
•  Please contact us by email: tony@ying-ray.com, we will reply within 24hours.

6. Will you substitute my remote control with another?

No. We always ship you the exact item you purchased. If by chance our inventory is off and we do not have your item, we will inform you at that time.
If your item is discontinued, we will inform you and wait for your approval before we substitute it with another item.